Did You Know?
90% of customers had an order processing cost of $3
Most customers spent 5+ minutes processing an order
80% of customers did not know their order processing / fulfillment cost
A typical order was taking 20 – 30 keys / clicks to process
95% of customers thought their capacity was limited by # of trained staff
Customers were paying 3% in chargebacks due to delays / errors
60% of customers were unable to meet Trading Partner deadlines
Most customers were using more than 5 systems for order processing
35% of customers said that drop shipping was not profitable
It is a myth that EDI is forever
Top 4 Reasons Why Suppliers Fail
Even though they were losing market share, companies refused to recognize reality.
Culturally, companies were more focused on protecting themselves rather than initiating a company transformation.
RESISTANCE TO CHANGE
Amazon literally changed the way people shopped. When people changed their shopping habits, suppliers did not adapt.
LEGACY SYSTEMS / ERP
Don’t have time & resources to change existing systems to support new business model.
Infographics & Brochures
Where to Next?